At Hong Kong Ten Plus One Billion Group Limited, we strive to ensure that your order is delivered quickly, safely, and efficiently. Please read the following information regarding our shipping process.
1. Processing Time
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- Orders placed after business hours will begin processing the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer standard and expedited shipping options. Estimated delivery times:
- Domestic (within Hong Kong): 2–5 business days
- International: 7–15 business days (depending on location and customs clearance)
Please note: Delivery times are estimates and may vary due to shipping carrier delays, holidays, or unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available for qualifying orders or promotional periods.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real time.
5. International Shipping
We ship to selected international destinations.
- Customs duties, import taxes, and other fees may apply depending on your country. These charges are the buyer’s responsibility.
- Please check with your local customs office before placing an order.
6. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us immediately. We will assist you in resolving the issue with the shipping carrier.
7. Contact Us
If you have any questions regarding your shipment, please contact our customer support:
Email: shuaishuai65003@outlook.com
Phone: 60141601