At Hong Kong Ten Plus One Billion Group Limited, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 14 days of receiving your order.
  • Items must be unused, in their original packaging, and in resalable condition.
  • A valid proof of purchase (such as an order number or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products
  • Clearance or final sale items
  • Opened software or digital downloads
  • Used stationery items (e.g., pens, markers, notebooks with writing)

3. Refund Process

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

4. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or incorrect item sent).
  • We recommend using a trackable shipping service for your return.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us first.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 3 days of delivery. We will arrange a replacement or refund at no extra cost.

7. How to Start a Return

To initiate a return, please contact our customer service team:

Email: shuaishuai65003@outlook.com
Phone: 60141601

Provide your order number and a brief description of the issue. Our team will guide you through the process.